Return & Refund Policy
Thank you for shopping at Prime Selections. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Eligibility for Returns
- You have 7 calendar days from the date of delivery to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including all tags, manuals, and accessories).
- Proof of purchase (order confirmation, receipt, or invoice) is required for all returns.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Personal care, cosmetics, or intimate items once opened or used
- Perishable goods or items marked as final sale or clearance
- Products damaged due to misuse, neglect, or unauthorized alteration
3. The Return Process
- To initiate a return, contact our customer support team at support@primeselections.co.ke or via phone/WhatsApp with your order number and photos of the item if damaged.
- Once your return request is approved, we will provide instructions on how and where to send your package or arrange for a courier pickup.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
4. Refunds
- Once we receive your returned item and inspect its condition, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (such as M-Pesa or bank transfer) within 3 to 5 business days.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact our support team within 48 hours of delivery.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
- Email: support@primeselections.co.ke
- Phone / WhatsApp: +254 700 000000
