Frequently Asked Questions (FAQs)

Find answers to some of our customers’ most common questions about shopping, shipping, payments, and returns at Prime Selections.

1. Where are you located?

We are proudly based and operate out of Nairobi, Kenya, serving customers nationwide with fast and reliable deliveries.

2. How long does delivery take?

Orders within Nairobi and its environs are typically delivered within 1 business day after dispatch. Deliveries to other major towns and cities take 2 to 3 business days, while remote areas may take between 3 to 5 business days.

3. What payment methods do you accept?

We accept secure local payment methods, primarily M-Pesa and supported bank transfers, ensuring your transactions are safe and fast.

4. Can I track my order?

Yes! Once your order has been processed and dispatched by our courier partners, you will receive updates via SMS or email containing your tracking information.

5. What is your return policy?

You can request a return within 7 calendar days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please visit our Return & Refund Policy page for full details.

6. How can I contact customer support?

If you need any assistance, feel free to reach out to us directly:

• Email: abramkarish4@gmail.com
• Phone / WhatsApp: +254 743 770342